CMAJ Subscription Centre: Frequently Asked Questions

Will I receive a password? May I share my password with friends, or is use limited solely to me?

If you are an individual subscriber, you will choose a username and password when you activate your subscription. You are the only one licensed to use this password.

If you are an institutional subscriber, you should not share your administrator username and password, however you can share the public username and password.

What if I forget my password?

We have instructions for what to do if you forget your user name or your password. Details about how to do this will be included as part of the subscription process.

How can I tell if my institution has subscribed? How do I get my institution to subscribe?

If your institution has an online subscription to the journal, you should be able to view the full text of the current issue of the journal. You can tell if your librarian has activated the electronic version, if you see a button at the top of the page confirming you're signed in as part of an institution. If you would like to have an institutional subscription, or to request they activate the online version, please contact your local librarian.

My institution has a subscription to CMAJ, but I'm not able to see the full text of articles. I'm prompted for a username and password. Why is this happening?

When this happens, the IP address for your machine is not being recognized by our computer. This failure is caused by one of three things:

• Your institutional subscription has not yet been activated
• The person who "activated" the online subscription did not enter in all needed IP addresses for your institution
• The person who "activated" the online subscription does not realize that some subnets of your institution are routed through a proxy server

What should I do?

1. Send us Feedback so we can begin to diagnose the problem.
2. Talk to your librarian, and let them know you are having trouble.

My library subscribes to the paper CMAJ, and I can't get access to it online. Why?

Your institution has not yet activated its institutional subscription to CMAJ. All subscribers to the paper journal also receive access to the online journal. Notify your library that you would like access to CMAJ, and encourage your librarian to activate the online subscription.

Who from my institution can access CMAJ?

The subscription fee allows for unrestricted Internet access at one location. Any user connecting from an authorized computer on your institutional network will be allowed access to CMAJ.

Can my institution subscribe to the online version only?

See Subscription Price List.

Is there a single article fee?

Yes, there is a pay-per-view option. The cost is $20 USD per article for 24 hour access. However, you may want to subscribe for access to all content for a full year click here.